Do I need extra training to become a help desk technician when I have a CS degree? Are there any useful pieces of knowledge or skills I should try to acquire?

With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices. Too many people get stuck in their entry-level positions, and usually, it’s due to the same mistake. You see, it is safe to say that if someone made it all the way from zero to an entry-level IT job, he or she probably has a Net+, CCNA or even a college degree. So, unless God himself gifted them with unlimited talent and brainpower, they’re likely to be self-disciplined and motivated.

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As a result, they end up spending more than 3 years in a helpdesk environment without getting the experience and skills that lead to the best-paying IT jobs. Our online training is a convenient option for anyone juggling the demands of a family or a job. As a student in SCI’s program, you’ll learn what every help desk tech should know. You’ll graduate with the expertise and knowledge needed to launch your career. Without the expertise of computer support specialists, many businesses and organizations would have difficulty operating. Help desk professionals are a vital part of most organizations, as they help keep computer downtime to a minimum. Participates in development of client training programs by identifying learning issues and recommending instructional language.

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Generally, Tier 3 is reserved for the most highly trained or experienced IT support professional in the company. A big part of any IT support business is answering the phones and helping clients with the issues they are facing. In this article, we’ll explore these five central questions surrounding the work of a help desk technician. As businesses grow, their need for competent help desk support will grow. While in recent years some traditional help desk tasks have been outsourced, there will always be a desire for onsite support within every large company.

VARs are constantly engaged in highly technical projects, which can provide you with amazing hands-on experience and new skills. You can also work for a customer and still perform projects, but you won’t get as much experience as you would working for a VAR. Sure, some people choose to stay in entry-level roles (that’s what they claim, but secretly daydream about moving up) for most or all of their careers; nothing wrong with that. But, there are also people who skyrocket through the industry as if they were cruising through outer space. The truth is, most entry-level positions are pretty much the same in this sense. All you do is spend your time helping with minor issues without getting enough exposure to what really matters. In fact, there are a variety of short-term tech training programs that last less than a year.

About the Position

This is something anyone can easily do if they know what to focus on. Sure, it’s great if you’re just starting out and need to get some experience but, expecting to have a lucrative and fulfilling career in it is delusional. As long as customer service has existed there has been the customer who cannot be pleased. This help desk job description sample can assist in creating a job application that will attract candidates who are qualified for the job. Feel free to revise this job description to meet your specific duties and requirements.

WHAT IS IT help desk job salary?

Help Desk salary in India ranges between ₹ 0.2 Lakhs to ₹ 7.4 Lakhs with an average annual salary of ₹ 2.0 Lakhs.

The median salary and wage for computer support specialists are $54,760 per year and $26.33 per hour (U.S. Bureau of Labor Statistics ). They really helped me navigate my career change into software development. I was going to go the self taught route but I came across their website and it seemed like a cost effective alternative. The projects at the end of the program were challenging and really helped you showcase your skills and standout amongst other bootcamp graduates. Absolutely amazing program I highly recommend it for all people aiming to improve their quality of life, they are incredibly flexible, hands on, and provide phenomenal service! Imagine you are employed by Simco Technologies, Inc., a small software development company.

Computer Systems Analyst Interview Questions

VARs sell and install the manufacturer’s products for customers, who may or may not need help managing their network. If they do, they can outsource their IT department to an MSP and only keep one or two IT guys in-house. Unless a client is huge (i.e. Walmart or the Department of Defense), they partner with a VAR to sell their products to customers. Anyway, if you’ve read this far, you’re probably more like the second person. You want to move up the industry and eventually hold a top IT position. You’re always looking to get an edge on everybody else, or hunting for the next trend so you can jump on it before everyone else. Within two years you should expect to go from helpdesk to desktop support and from desktop support to junior administration.

  • Help desk professionals are a vital part of most organizations, as they help keep computer downtime to a minimum.
  • IT professionals who choose to be patient with themselves and others are better equipped to swiftly get to the bottom of problems and discover solutions.
  • As the Level 2 Service Desk Engineer, you are the first point of contact for our colleagues in the business across the globe.
  • Strong communication skills are also essential, as help desk specialists must effectively communicate solutions to both technical and non-technical individuals.

During this process, they need to keep their clients abreast of the progress. With the recent advent of sophisticated online simulations, and PC hardware packages which can be mailed to remote students, help desk technician training works well in a distance learning format.

Best Certifications For Help Desk Jobs

help desk engineerEngineer can provide your business with a certified IT help desk engineer. IT help desk certifications mainly include college courses or apprenticeships. For IT help desk jobs, you could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship. IT technical support staff diagnose and solve software and hardware problems for computer users. An IT help desk engineer can expect to earn something between $55,000-$65,000 annually.

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